08/08/2008
Helpdesk Delays
Dear Members, a problem with the support desk software 'hid' a few dozen tickets from view. If you have an unresolved query this will be the likely cause. We have been working through all open cases and you should hear back from us today. We do apologise for the delay - support issues are usually responded to promptly.
30/07/2008
Phishing Email - 'Verify & Confirm Your Email Address' - DO NOT RESPOND!
We've become aware of a phishing email sent to many Cantab.net members asking for your username and password.
Do NOT respond to this email as it was not sent by us.
We will never ask you for your password. Never give anyone your password - no-one other than yourself has any need for it!
If you have already replied to this email please immediately change your password to something completely different.
25/07/2008
Email Service Restored
Due to an unforeseen critical failure on one of the mail servers and a corresponding failure in the detection system that would automatically switch your connection to another server, some users will have experienced errors when trying to connect to accounts during the course of the night. The affected server is back online and investigation into the cause of failure is ongoing. We will keep you updated to any further developments.
Our sincere apologies to those effected. Every effort is being made to prevent a recurrence of this problem.
18/07/2008
Inbound Mail Delay - 2pm-5pm
There was currently an inbound mail delay of up to 60 minutes caused by an increase of spam email at the anti-spam gateway holding up scanning of legitimate email from approximately 1pm onwards. The queue was fully cleared by 5pm.
With regards to recent similar delays we took delivery this week of the required hardware to double our anti-spam capacity. This is currently being setup by the manufacturer and should be online sometime next week.
16/07/2008
AntiSpam Upgrade - Greylisting Now Available
We have implemented a further layer to our anti-spam service to give your account even greater protection against unsolicited email.
From within webmail you can find a full explanation about Greylisting and how it helps you as well as the ability to turn it off should you find it not suiting your needs.
Click 'Options' -> 'Anti-Spam Settings' for this and all other spam and virus scanning options.
27/06/2008
Inbound Mail Delay - Resolved
Updated 6pm - All back to normal.
There is currently a delay on inbound mail delivery due to an issue with the spam filtering system. All email is arriving but is entering a queue for spam/virus scanning. Engineers are investigating and we hope to restore service as soon as possible.
09/06/2008
SMTP Re-enabled
18:20 - SMTP has been re-enabled. Many thanks.
09/06/2008
External SMTP Temporarily Disabled
18:00 - We've taken the decision to temporarily disable SMTP sending from clients such as outlook so that we can quickly clear any mail delayed from the weekend's spam flood. The spam attacker is still trying to get to our servers and slowing things down. Outbound SMTP will be back online again shortly. Thanks for your patience.
08/06/2008
Spam flood stopped
20:35 - New inbound mail has been routed promptly since about 6:30pm today. Previously delayed messages will be delivered in the next hour or so.
08/06/2008
Mail Delays - Spam Attack
Dear Members - just an alert to say that we are currently experiencing a spam attack of several tens / hundreds of thousand emails. This is being dealt with but meanwhile you may experience delays in receiving email. We'll update as soon as we have further progress to report.
Welcome to CantabGold
CantabGOLD Merger with Cantab.net - Full Details.
Please read.
Cantabgold.net has been merged with Cantab.net, the Email for Life service provided by the Cambridge University Development Office.
Cantab.net now offers the same features and functionality as CantabGold, in addition to the original forwarding option. Registration is no longer available for CantabGold as a result, you now only need to register your Cantab.net address.
If you are an existing CantabGold member, you can login either here or on Cantab.net to check your email. Your Cantab.net account has been integrated with your CantabGold account to make administration easier. Within 'My Account', look for the new 'Nicknames' option to control your Cantab.net nickname(s).
As always, if you have any questions please feel free to contact us.